Shipping & Return Policy

Shipping Policy

Available alternatives for shipping is (1) By air parcel (2) Post parcel (3) Speed post (4) FedEx5) UPS In all the cases, consignment will be freight to pay by the customer at destination.

Order confirmation:

On receipt of a purchase order, we give confirmation regarding our acceptance of your order. Accordingly we will indicate time for making shipment.

Invoice of the consignment will be made available to the customer and receipt of advance payment. Only on pre agreed terms documents of shipment will be negotiated through the customer’s bank. In that case customer’ bank will remit payment.

Return Policy

In a situation where the customer desires to return back the material purchased by him, he can do so only for valid reasons.

  • Only regular items of our manufacturing lines can be offered for return.
  • Specific ordered items manufactured for the customer cannot be accepted for return.
  •  Specifically ordered pieces are manufactured as per design or drawing of the customer, they are advised to take a trial order and see the suitability. When they are satisfied, then they should confirm the bulk order.
  •  Regular items when need to return, they have to give advance information and return invoice of material. Make the return consignment.
  •  Advance cost shall be returned after deduction of both side freight paid by us.
  •  Payment shall be returned in customer’s bank account in one week time, after receipt of material.
  •  For return, items must be unused and intact and with no damage.
  •  Once the refund is approved, we will notify you and initiate refund execution to your bank account. You will provide your bank details to us for the purpose.
  •  Banks usually take some time in processing the refund cases.
  • Return consignment must be made for transit insurance. Insurance charges be paid by the customer.